Settle
OverviewScenarioOffice
Demonstration scenario

Priya · Priya Nair

Escalated$2,650.00

ML-2026-0150 · due Mon 13 July

Give Settle an instruction

Conversation · SMS

Fri 24 July

Settle

Hi Priya, a quick note that invoice ML-2026-0150 for $2,650.00 was due on Mon 13 July and is now 12 days overdue. Could you arrange payment this week, or reply here and I can set up an instalment plan that suits you. Settle is the AI assistant that looks after accounts for Mason Lane.
Hi, I'm in financial hardship at the moment and really struggling to manage any repayments right now.

Settle

Thank you for letting me know. I have paused everything on this account and someone from Mason Lane will be in touch. There is nothing more you need to do right now. I am Settle, the AI assistant that looks after accounts for Mason Lane.

Event history

Fri 24 July 09:10

executed: draft prepared

Fri 24 July 09:18

Blocked: hardship — schedules pausedRule: hard_edges/hardship

Guardrails on this plan

Minimum instalment $150.00 · longest plan 12 weeks · discount authority 10%. Settle can flex the start date and frequency. Anything outside these edges needs you.